According to Consumer Reports, HP has received eight reports of batteries overheating, melting, or charring.
It affects about 50,000 lithium ion batteries shipped with or sold as accessories to these computers between December 2015 and December 2017. However, since the batteries in these laptops are not meant to be replaced by consumers, HP will send an authorized technician to replace the battery properly. These batteries are sealed within the laptop, meaning their removal and replacement is not a DIY job. The recall is due to a serious safety concern, where the battery inside the units could overheat or melt.
Among the incident reports were three reports of property damage, totalling US$4,500, as well as one case where a customer suffered a first-degree burn to the hand. The batteries can not be replaced by customers themselves, the recall noted.
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Those who have purchased a new HP laptop in the past two years should take note of the company's latest voluntary recall.
Customers should go to www.HP.com/go/batteryprogram2018 to see if their battery is included in the recall.
There you can also find out more about how to enable the computer's "battery safe mode" in order to prevent a problem. Instead, they should only be done via authorized service outlets where the batteries would be replaced free of cost. HP in a release, said, "HP strongly recommends accepting Battery Safety Mode so that the notebook or mobile workstation can be safely used by connecting to an HP power adaptor".
Full details of the recall are available on the official website, along with a Windows utility to check the installed battery.