Michael Lin, manager at New Red Apple Nails on Nostrand Avenue in the East Flatbush area, told New York's ABC 7 it all began when two customers, Christina Moses and her grandmother, were unhappy with an eyebrow wax that cost $5.
They then turn to another shopper who is helping her granddaughter escape the clutches of the staff members and start beating her in the back.
"So, I'm at the nail salon and they f-ked up a lady eyebrow and she refused to pay then a fight broke outttt", explained Mercy Maduka in the video caption. "[They are] hitting them like animals".
Police attended the scene and arrested a salon worker along with one of the customers on Friday night - however it remains unclear as to which one. Cops say she was released following a hearing in Brooklyn Criminal Court.
Thomas faces charges of misdemeanor assault, misdemeanor menacing and harassment, police said. Nail salon worker Li Lin claims that Thomas punched and slapped her in the face, and dragged her on the floor, causing lacerations to the face and substantial neck pain.
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The Brooklyn District Attorney's Office says prosecutors are examining more video evidence and may alter the charges. Thomas declined medical attention, the station reported.
The Facebook and Yelp pages for New Red Apple Nail have been flooded with angry comments.
Those who use public services might usually think they're right, but - in reality - it's far more likely that the person who spends every day working there has a better idea of what's correct or not.
"We need them to know they can not make any money when they treat our grandmothers like this".
"Anytime a store doesn't respect us, we're going to shut it down", said Gavin Gibbs, one of the protesters and a resident of the neighborhood, told the New York Daily News.
Police say one protestor hit an officer's back after throwing a bottle, according to Pix11.